Support
Power Managed Care is our IT support, maintenance, monitoring, and management solution for small and medium sized organizations. The key to the success of Power Managed Care is the mutual alignment of our client’s incentives with our own. Our clients want to focus their energy on core mission goals, minimize distractions, and keep employees as productive as possible. Power Consulting’s incentive is to make sure client systems are predictable, available, and protected. If they are not, our costs rise – but yours do not. Since we assume the risk, we must do the work to assure your problems are few. These two incentives are perfectly aligned.
Standard features of the Power Managed Care program include:
- Instant call pickup
- Unlimited support 8:00 AM – 6:00 PM
- Emergency same day onsite support
- 24/7 Server Monitoring
- 24/7 Backup Monitoring
- Server Monitoring *
- Email Server and user account support
- Automated Patch Management
- AV software, monitoring, maintenance (AVG)
- Hardware troubleshooting, hardware replacement
- Complete system maintenance every 6 weeks
- Web-based ticket entry and client account management
- Blackberry, iPhone support
- Project recommendations
- Annual Action plan and budgeting document
- Network and systems documentation
- Vendor Coordination
- Unlimited meetings
Detailed descriptions of these services and associated service levels are presented in the contract.
Need Assistance?
Do you need complete IT support or help with an IT project? Contact our specialists at 212.647.0377 or info@powerconsulting.com to get started.
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