FAQs
Can I directly access my queued mail while my E-mail server is unavailable?
Yes. You can review all queued messages at anytime at the above URL. You can also forward individual messages to an external E-mail account for fast access.
What happens to my E-mail if there is a problem with my E-mail server?
If your E-mail server is unavailable, E-mail Security will queue your mail until your server is available again.
Will I be able to block or allow individual e-mail addresses and domains?
Yes, you have full control over your specific SPAM settings, though access may be restricted as directed by your company.
Can I directly access my queued mail while my E-mail server is unavailable?
Yes. You can review all queued messages at anytime at the above URL. You can also forward individual messages to any external E-mail account for fast access.
What happens to my E-mail if there is a problem with my E-mail server?
If your E-mail server is unavailable, E-mail Security will queue your mail until your server is available again.
Will I be able to block or allow individual e-mail addresses and domains?
Yes, you have full control over your specific SPAM settings, though access may be restricted as directed by your company.
How does Power Consulting’s Cloud E-mail Security Service work?
The PCG Spam filter is hosted in Power Consulting’s secure data center and monitors all incoming and outgoing mail.
Does Cloud AV work on notebook computers that aren’t connected to my network.
Yes, as long as the notebook has periodic Internet access, it will be protected.
What if I add more workstations after I start with PCG’s Cloud AV service?
No problem, every month we “true-up” our client accounts and adjust their monitored system count as necessary. This ensures that no recently added workstation is missed.
Do I need to update my software or virus definitions?
No, updates and patches for the application are handled by your PCG Power Managed Care agreement. AntiVirus definitions are also handled by our engineers.
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