Most AI tools hand you a platform and wish you luck. PCG is different. We build AI agents purpose-built for your specific workflows, deploy them on dedicated infrastructure, and manage them hands-on every month — so they keep working as your business changes. Done-for-you, risk-managed, on the trust relationship you already have with us.
The hesitation across every industry isn’t “AI is useless.” It’s “AI without controls, context, and workflow fit creates more risk than value.” Here’s where the three obvious paths break down.
Zapier, Make, and Power Automate are loved in theory and resented in production. As workflows go multi-step and cross-system, they get brittle, hard to debug, and dependent on the one person who built them. You don’t just buy a license — you quietly buy an ongoing maintenance obligation.
Generic chatbots and ungoverned tools don’t clear the bar for production work in finance, legal, healthcare, or donor-facing operations. Free versions don’t provide the safeguards regulated and mission-driven teams need — so the experiment stalls before it ever touches a real workflow.
Hiring or contracting an AI builder runs $50K+ and often leaves behind a brittle system no one on staff can maintain. When the builder moves on, the automation quietly fails — and you’re back to doing the work by hand, now with less trust in “AI” than before.
PCG builds, deploys, and operates the agents. You review the output and approve what matters. A risk-managed service is far easier to justify than a DIY experiment — and it runs on a relationship you already trust.
PCG manages the systems, security, and operational context your workflows run on — no AI agency has that access, or that trust. Adding AI workflow services extends a relationship you already have, without onboarding a separate vendor.
No generic chatbot. Each agent is built for one of your actual workflows — your tools, your data, your approval steps — with human-in-the-loop controls wherever the stakes call for them. The agent flags; your team approves.
Automation isn’t “set it and forget it.” PCG tunes prompts, updates integrations, monitors performance, and reports on time saved every month — so the system keeps working as your business changes.
PCG leads with the workflows that move the needle in your industry. Pick yours to see the highest-impact agents we’d scope first.
Monitors donor management systems, financial software, and program databases. Generates formatted reports for each active grant on a weekly or monthly schedule, flags compliance gaps and approaching deadlines, and tracks submission status. Staff review and submit rather than build from scratch, saving 15–20 hours per reporting cycle.
Handles initial client intake via web forms or email, extracts key information, pre-populates case records, runs eligibility screening, and routes cases to appropriate staff with priority scoring. Reduces intake processing time by 60–70%.
Automatically prepares board meeting packets by compiling financial summaries, program updates, and committee reports. Sends pre-meeting briefings, tracks RSVPs, distributes minutes, and follows up on action items. Saves 10–15 hours per board cycle.
Runs every morning before market open, pulling overnight market data, news feeds, regulatory filings, and portfolio performance metrics. Delivers a concise briefing to partners and analysts, saving 1–2 hours per day of manual research and compilation.
Initiates onboarding workflows automatically when engagement letters are signed. Sends document requests, tracks submissions, extracts data, populates CRM and compliance systems, runs KYC/AML screening, and flags incomplete submissions. Reduces onboarding from 2–3 weeks to 3–5 business days.
Monitors billing for overdue invoices, generates escalating follow-up communications customized to client relationship and payment history. Maintains a collections log and escalates past threshold. Targets a 25–40% reduction in average days sales outstanding.
First point of contact for maintenance requests via email, portal, or text. Classifies by urgency, checks vendor availability, dispatches service providers, confirms appointments with tenants, and follows up post-completion. Emergency requests trigger immediate escalation. Properties with 100+ units see a 50–60% reduction in maintenance coordination time.
Monitors lease expirations across properties, initiates the renewal process 90 days before expiration, generates personalized offers based on market comps, tracks responses, and escalates non-responses. For vacancies, posts listings, screens inquiries, schedules showings, and pre-qualifies applicants.
Maintains a compliance calendar for building codes, fire safety, elevator certifications, and housing regulations. Coordinates inspections, tracks certifications, and generates status reports. Prevents costly fines across the portfolio.
Triggered on new matter intake. Pulls prospective client name, opposing parties, and matter scope from the intake form; runs conflict checks against the firm’s matter management system; flags potential conflicts to the responsible partner; pre-populates engagement letter templates and the new matter record. Reduces intake-to-engagement-letter from 3–5 days to same-day for clean files. The agent flags, the partner approves.
For litigation matters, ingests document productions and runs a first-pass triage by document type, date range, custodian, and topic relevance. Generates a structured index and surfaces hot documents for attorney review. Privilege calls and legal analysis remain attorney work — but it eliminates 60–70% of the front-end sorting time paralegals spend on large productions.
Pulls matter status from time entries, calendar deadlines, and recent docket filings; generates a draft client status update on a weekly or bi-weekly cadence; routes to the responsible attorney for review and send. Replaces the “I’ll send a status when I get a chance” pattern that quietly drives dissatisfaction. Saves 2–4 hours/week per attorney with active matter loads.
Runs daily across configured news sources, social platforms, and trade publications. Filters by client, brand, talent, or topic; deduplicates; categorizes mentions (positive / neutral / negative / opportunity); and delivers a per-client daily digest to the account lead. Replaces 1–2 hours/day of manual press-check work for PR firms and talent managers.
Pulls status from project management tools, shared drives, and Slack threads. Generates a weekly status snapshot per active project — what shipped, what slipped, what is at risk, what needs a decision. Routes to the producer / account director for review before client distribution. Eliminates the Friday-afternoon scramble small creative shops universally describe.
For PR firms, talent managers, and submission-heavy creative orgs: tracks active pitches, submissions, and proposals across editorial outlets, festivals, awards, residencies, or grant programs. Monitors deadlines, surfaces stalled threads (no response > N days), and generates a pipeline view for principals. Replaces the spreadsheet that nobody updates.
Runs every morning before the account team starts. Per active client, pulls mentions of the client, competitors, and industry; journalist queries and HARO-style opportunities matching the client’s topic profile; and upcoming editorial calendars where the client could fit. Delivers a clean per-client brief by 8:00 AM. Saves 30–45 minutes per client per day across the account team.
Ingests intake forms or referral emails; extracts demographics, insurance, medical history, and protocol-relevant criteria; runs first-pass eligibility, coverage, and completeness checks against configured rules; flags missing information; and routes complete files to the clinician or coordinator. HIPAA-compliant on-premise deployment keeps all PHI on-site. Targets a 40–50% reduction in intake-to-first-appointment time.
Ingests inbound quote requests; extracts spec parameters (dimensions, material, quantity, finish, ship-to); pulls current materials pricing and capacity from the ERP; calculates a draft quote with margin guardrails; generates a branded spec sheet and quote PDF; and routes to the sales engineer for review. Recovers the 20–30% of small-inquiry volume that gets dropped today and shortens response from 3–5 days to same-day on simple specs.
A phased engagement that delivers measurable value within 60 days — from first consultation to a live, managed agent.
Deliverable: Infrastructure operational, integration plan documented, first workflow design approved.
Deliverable: First workflow agent live in production, approval processes confirmed, baseline metrics recorded.
The result: A managed AI system that keeps working — and keeps expanding — as your business changes.
Our differentiation is structural, not cosmetic. Four reasons clients trust PCG to run AI in their business.
A premier managed IT provider since 1991 — 60 employees, 25 technicians, and a 4.95/5 satisfaction rating across roughly 120 clients in the New York metro. This isn’t an AI startup; it’s an operations team with three decades of accountability.
PCG has built, deployed, and operated a full AI agent system in production — Hermes — processing thousands of automated tasks with proven reliability since early 2026. We’re not learning on your workflows. We run our own.
In the NYC metro, a fully loaded admin role costs $70K–$80K a year. The program sits below one admin FTE while potentially automating workflows across multiple departments — sub-FTE pricing for above-FTE coverage.
PCG already manages the systems, security, and operational context your workflows run on. No AI automation agency has that access — or that trust. Adding AI extends a relationship you already rely on, without a new vendor.
Engagements typically range from $24K to $54K annually, scoped to the workflows you want automated.Pricing is confirmed on the discovery call, once we’ve scoped the workflows that matter most to you.
Tell us the workflow that eats the most time in your week. On a short call, we’ll tell you whether it’s a fit for an AI agent — and roughly what it would take to automate it. No pressure, no obligation.
Gary will reach out within one business day to set up your discovery call.