Sick of Unresponsive IT Support that Fails to Understand and Solve Your IT Problems?
Power Consulting’s helpdesk and support services provide responsive around-the-clock assistance for any IT problem, so your team can focus on their work and producing results.
Power Consulting IT support offers these advantages:
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We’ve built and manned the helpdesks for the leading companies of New York City. From Fortune 500 to small and medium businesses, we bring over 25 years of experience providing IT support.
IT Support & Helpdesk Solutions
24/7 IT Helpdesk Support
Our IT helpdesk operates from New York City. We’re available 24×7 to respond to and support any IT issue affecting your company. From the moment you call us, our courteous staff will instantly pick-up and proceed to resolving your problem.
Our objective is to ensure that your daily business operations run without a hitch. Building upon our experience with New York’s leading businesses, we’ve opted to provide only one tier to our client – i.e. a single full-service IT tech support offering
Escalated IT Support Services
Every now and then, extraordinary technology issues occur that require escalation to senior engineers. Power Consulting’s help desk is backed by a deep and seasoned technical team. Our talented engineers hold every important industry credential and certification and can handle virtually any technology challenge.
From the most routine request (“I can’t print!”) to the gravest emergencies (“We have no power!”), Power Consulting helpdesk and escalated support services will lead your company back to connectivity, productivity, and success.
On-site NYC IT Support
There’s a limit to how much support can be provided remotely. Power Consulting can escalate support requests to on-site visits when remote support is not enough. We will deploy an experienced engineer, or team of engineers, as needed to handle your crisis.
Ticket Tracking and Metrics
You can track the status of your ticket through our online portal. Tickets can be sorted by status, time, resolution, etc. Weekly and monthly ticket counts and periodic review of repeat issues is very valuable to finding ways to reduce tickets and improve support quality.
Periodic ticket review is part of Power Consulting’s standard support contract.
Get back to work!
Truly, that’s all our clients want, to be able to perform effectively at work, make the most of their day, not waste time, and go home at a decent hour. Power Consulting IT support services makes that possible.
Don’t burn precious time and money dealing with poor IT support
A Partner to Call, So You Can Get Back To Business
Files, printers, computers, and networks continuously change and eventually fail. When that happens, work can come to a screeching halt. That’s when technology, instead of being an aid to productivity, becomes an obstacle. That’s when you need one of our IT support specialists standing by to help you through a bad patch, to recover a file, or connect to a program or system you need.
Don’t Let ongoing IT Issues Cripple Your Business’ Operations