IT Helpdesk Support Services in New York
Is Your New York Office Drowning in IT Issues & Support Tickets?
Power Consulting’s NYC IT support helpdesk provides responsive around-the-clock assistance for any IT problem, so your team can focus on their work and producing results.
Benefits of Power Consulting IT Helpdesk Services in New York:
We’ve built and manned remote helpdesk services for the leading companies of New York City. From Fortune 500 to small and medium businesses, we bring over 25 years helping customers with IT help desk services in New York.
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IT Helpdesk Services
Power Consulting Group is a remarkable group of talented people who know a great deal about the IT services business, and care a great deal about “your” IT services business.
We went through a number of recent emergencies with the last two major storms. In each of these cases Power Consulting was there for us, and to help lead and ensure that Springer Publishing was up and running, and also had a plan for the future.
Power Consulting is a fast and reliable service that helps me figure out a problem without having to wait a whole day for a tech. I love how after you put in a ticket you get an reply that our ticket was opened and soon after you get a live person to help!
Power Consulting Group is a remarkable group of talented people who know a great deal about the IT services business, and care a great deal about “your” IT services business.
We went through a number of recent emergencies with the last two major storms. In each of these cases Power Consulting was there for us, and to help lead and ensure that Springer Publishing was up and running, and also had a plan for the future.
Power Consulting is a fast and reliable service that helps me figure out a problem without having to wait a whole day for a tech. I love how after you put in a ticket you get an reply that our ticket was opened and soon after you get a live person to help!
Power Consulting IT Helpdesk Outsourcing
127 West 26th Street 12th floor New York, NY 10001
United States
Request a Quote: 855.250.4634
Customers that Trust Our Tech Support,
New York Helpdesk Outsourcing Services
24/7 Remote Help Desk Services
Our IT help desk support service operates from New York City. We’re available 24×7 to respond to and support any IT issue affecting your company.
From the moment you phone our call center, our customer support will instantly pick-up and proceed to resolve your problem.
Our objective is to ensure that your daily business operations run without a hitch.
Building upon our experience with New York’s leading businesses, we’ve opted to provide only one tier to our client – i.e. a single full-service IT tech support offering
Remote Access Issue Resolution
Most technology issues can be addressed by the service desk using remote desktop connections, or talking your employees through the fix.
Our help desk technicians are tier 3, certified experts – meaning you get the problem solved on the first call, with no need to wait while someone follows up with a 3rd party vendor or next level rep.
Our remote helpdesk has an average ticket resolution time of 17 minutes, so the moment you have an issue you know we’ll fix it.
Escalated NYC Help Desk Support
Every now and then, extraordinary technology issues occur that require escalation to senior engineers.
Power Consulting’s help desk is backed by a deep and seasoned technical team. Our talented engineers hold every important industry credential and certification and can handle virtually any technology challenge.
From the most routine request (“I can’t print!”) to the gravest emergencies (“We have no power!”), Power Consulting helpdesk and escalated support services will lead your company back to connectivity, productivity, and growth.
Onsite Field Tech Support
There is a limit to how much support can be provided remotely.
We escalate support requests to on-site visits when remote support is not enough.
We will deploy an experienced engineer or team of engineers (as needed) to handle your crisis.
Our emergency response technical support teams have a 4 hour response time anywhere in New York. So the minute things get dicey, we’ll be there.
Ticket Tracking & Metrics
You can track the status of your ticket through our online portal. Tickets can be sorted by status, time, resolution, etc.
Weekly and monthly ticket counts and periodic review of repeat issues is very valuable to finding ways to reduce tickets and improve support quality.
Periodic ticket review is part of Power Consulting’s standard support contract.
Cloud & Infrastructure Helpdesk
Today, most businesses depend on a mix of hosted and cloud based SaaS and legacy software applications – and they crash all the time.
Whether your system integrations break, a patch fails, or you need an urgent fix to a bug – our team can help your users get back to work.
Nothing is worse than calling the software vendor and waiting days — so don’t. We’ll get software issues fixed the same day you phone in.
Worried that IT help desk outsourcing companies will break your budget?
Think again, our managed helpdesk services are priced per user, with unlimited support – it costs less than one full time IT person.
A Partner to Call, So You Can Get Back To Business
Files, printers, computers, and networks continuously change and eventually fail. When that happens, work can come to a screeching halt. That’s when technology, instead of being an aid to productivity, becomes an obstacle. That’s when you need one of our IT support specialists standing by to help you through a bad patch, to recover a file, or connect to a program or system you need.
Help Desk Support that Cuts Your IT Issues in Half after 4 Months
Information technology issues are inevitable. But break-fixing tickets is no way to spend your IT budget. Each issue hurts your company.
Our managed helpdesk service in New York does a root-cause analysis of each issue to find and fix the actual issues causing your tickets.
For most cases this approach leads to a 45% reduction in recurring IT issues – so after a few months you’ll have fewer technical issues to phone in, and much more productivity from your users.
Unlimited Issue Response with Our Managed Help Desk
Whether you’re a service company or a manufacturer, IT issues will happen, and they will stall your company’s productivity.
Many IT help desk companies cap your services at a certain number of tickets, or bill extra for difficult fixes – these are the things that make your IT costs hard to predict.
From VoIP phone issues to server crashes, our managed services in New York have unlimited issue response that includes onsite escalations.
For you, this means one price per user, every technology issue fixed, and no surprise charges.
Why Our Customers Say We’re the Best Outsourced IT Helpdesk Support in New York NY
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