New York City IT Helpdesk Services

Benefit from 24/7/365 responsive support to IT issues with our IT helpdesk in NYC.

Is Your New York Office Drowning in IT Issues & Support Tickets?

Accelerate IT issue resolution with round-the-clock responsive IT help desk services in New York City.

Why choose Power Consulting for IT helpdesk services in NYC?

IT Support

Solve problems before they impact your business with proactive 24/7/365 IT help desk services in NYC.

IT Support

Benefit from instant and courteous call pickup with remote helpdesk services from localized technicians.

IT Support

Manage costs with flat rates for our helpdesk service in New York City that includes unlimited issue response.

IT Support

Enjoy guaranteed service levels with compensation for downtime.

IT Support

Rely on a single source for helpdesk services that cover hardware, software, data center, and devices.

Request a quote for our NYC managed helpdesk services.

Power Consulting Group is a remarkable group of talented people who know a great deal about the IT services business, and care a great deal about “your” IT services business.

Patrick Burns
,
Autotask VP, Product Management

We went through a number of recent emergencies with the last two major storms. In each of these cases Power Consulting was there for us, and to help lead and ensure that Springer Publishing was up and running, and also had a plan for the future.

Jeff Meltzer
,
CFO
Springer Publishing

Power Consulting is a fast and reliable service that helps me figure out a problem without having to wait a whole day for a tech. I love how after you put in a ticket you get an reply that our ticket was opened and soon after you get a live person to help!

Danielle P.
,
Education Client

Why Clients Rely On Our IT Helpdesk Support Services in NYC

Power Consulting Group is a remarkable group of talented people who know a great deal about the IT services business, and care a great deal about “your” IT services business.

Patrick Burns
,
Autotask VP, Product Management

We went through a number of recent emergencies with the last two major storms. In each of these cases Power Consulting was there for us, and to help lead and ensure that Springer Publishing was up and running, and also had a plan for the future.

Jeff Meltzer
,
CFO
Springer Publishing

Power Consulting is a fast and reliable service that helps me figure out a problem without having to wait a whole day for a tech. I love how after you put in a ticket you get an reply that our ticket was opened and soon after you get a live person to help!

Danielle P.
,
Education Client

Power Consulting

IT Helpdesk Services in New York City

 

127 W 26th St 12th floor, New York, NY 10001

Request a Quote: (855) 250-4634

Local Businesses Trust Our IT Help Desk Services in NYC

Experience the Benefits of Our New York City Helpdesk Services

Our IT help desk support service operates from New York City. We’re available 24/7/365 to respond to and support any IT issue affecting your company. 

From the moment you phone our call center, our customer support will instantly pick-up and proceed to resolve your problem.

Our objective is to ensure that your daily business operations run without a hitch. 

Building upon our experience with New York’s leading businesses, we’ve opted to provide only one tier to our client – i.e. a single full-service IT tech support offering

Most technology issues can be addressed by the service desk using remote desktop connections, or talking your employees through the fix. 

Our help desk technicians are Tier 3 certified experts, meaning you get the problem solved on the first call, with no need to wait while someone follows up with a 3rd party vendor or next level rep. 

Our remote help desk has an average ticket resolution time of 18 minutes, so the moment you experience an IT issue, we’ll be able to step in and fix it for you.

Every now and then, extraordinary technology issues occur that require escalation to senior engineers. 

Power Consulting’s managed helpdesk in New York City is backed by a deep and seasoned technical team. 

Our talented engineers hold every important industry credential and certification and can handle virtually any technology challenge.

From the most routine request to the gravest emergencies, our help desk and escalated support services will lead your company back to connectivity, productivity, and growth.

There is a limit to how much support can be provided remotely. 

We escalate support requests to on-site visits when remote support is not enough. 

We will deploy an experienced engineer or team of engineers (as needed) to handle your crisis.

Our emergency response technical support teams have a four-hour response time anywhere in New York. So the minute things get dicey, we’ll be there to assist you.

You can track the status of your ticket through our online portal. Tickets can be sorted by status, time, resolution, and more.

Weekly and monthly ticket counts and periodic review of repeat issues is very valuable to finding ways to reduce tickets and improve support quality.

Periodic ticket review is part of Power Consulting’s standard support contract.

When your technical needs span complex mixed cloud environments and purpose built onprem virtualization, you need dedicated cloud experts familiar with your systems. 

Our staff includes infrastructure experts with technical certifications in all common cloud platforms. 

For you this means someone is working on a solution right when you call, and never having to wait for Microsoft or Google to get back to you.

Today, most businesses depend on a mix of hosted and cloud based SaaS and legacy software applications, and they crash all the time. 

Whether your system integrations break, a patch fails, or you need an urgent fix to a bug, our managed helpdesk services in New York City can help your users get back to work. 

Nothing is worse than calling the software vendor and waiting days for support. We slash your waiting time with our same-day helpdesk support services.

Expedite Issue Resolution With Outsourced Helpdesk Support in New York City

Get your business back on track faster with our proactive helpdesk service in NYC.

Why We Lead the Way for IT Help Desk Services in NYC

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Responsive helpdesk support services in New York City
IT Helpdesk Support New York City

Cut Your IT Issues in Half With Remote Helpdesk Services in New York City

Information technology issues are inevitable. But  break-fixing tickets is no way to spend your IT budget. Each issue hurts your company. 

Our managed helpdesk services in NYC perform a root-cause analysis of each issue to find and fix the actual issues causing your tickets. 

In most cases, this approach leads to a 45% reduction in recurring IT issues. After a few months you’ll have fewer technical issues to phone in, and much more productivity from your users as a result.

Get Unlimited Issue Response With Our Reliable IT Helpdesk in New York City

Whether you’re a service company or a manufacturer, IT issues will happen, and they will stall your company’s productivity. 

Many IT companies cap your services at a certain number of tickets, or bill extra for difficult fixes, resulting in unpredictable IT costs.

From VoIP phone issues to server crashes, our managed helpdesk services in NYC have unlimited issue response that includes onsite escalations. 

This means one price per user, every technology issue fixed, and no surprise charges.

New York City IT Helpdesk Services

How Businesses Succeed With NYC Helpdesk Support Services