In today’s rapidly digitizing world, many businesses grapple with the escalating costs and logistics of traditional IT support for remote operations.
Since the advent of COVID-19, 16% of businesses have completely shifted to remote work, while 27% of employees are working remotely.
“Given the shifting tech landscape, remote IT support has become standard operational procedure,” says Chris Power, CEO of Power Consulting.
“Whether you are being supported by a Managed Services Provider (MSP) or by your company’s IT department, most IT issues can be resolved remotely, without requiring an onsite visit”
Most importantly, there has been a major shift in how people want to work. For example, 63% of workers said that they would consider looking for new jobs if they couldn’t continue working remotely.
The shift to home-based operations has also increased the need for reliable remote IT support, especially since 96% of businesses stated that remote support will continue to dominate workloads for years to come.
In this article, we’ll take a closer look at some of the benefits of remote IT support and how it can propel your business forward in an increasingly remote working environment.
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9 Benefits of Remote IT Tech Support Services
Below, we’ve listed nine of the most important benefits of remote IT tech support for business owners.
1. Technical Experience
One of the biggest benefits of remote IT support is gaining access to IT experts who have seen it all.
With remote access, teams can instantly access a team of certified IT experts. This type of service is an easy way to support your in-house IT teams, particularly in smaller companies where staffing is minimal.
2. Faster Response Time
Among all the benefits of a remote IT tech support service, companies often seek one in particular: fast issue resolution.
With remote IT support, IT issues can be resolved instantly. In fact, one study found that companies who have outsourced their remote support had 76% of their IT issues resolved on the first day.
While that is certainly a promising statistic, that level of performance comes at a cost. A study found that the biggest challenge IT providers faced was simply providing support for remote workers whenever required.
Source: ComputerWorld / IDC
3. Increased Productivity
Research shows that 70% of employees regularly feel distracted while on the job, and even a small distraction like an IT issue — can double an employee’s error rate.
However, with remote technical support, business owners can rest easy knowing that any IT problems will be resolved at speed, leaving their teams free to focus on essential business tasks rather than technical troubleshooting.
4. Access to Technology
When you outsource technical support, you get access to industry-leading tools for a fraction of the cost.
Your IT provider can assess your system and weigh in on which tools and programs will best upgrade your system’s performance.
5. Backup Security
One of the less-discussed client benefits of remote IT support involves data backup and security. Much of this is done in the cloud, which relies on off-site backups for enhanced protection.
Cloud-based backups are hosted off-site and protect your company from unexpected problems, such as:
- Data loss
- Natural disasters
- Security breaches
- And more
Think of these as insurance plans that protect you from data loss, natural disasters, or hacking attempts. If any information is lost, you’ll have an easy way to restore your system without additional costs.
6. Product Support
Have questions about specific products or applications in your IT stack? Remote technicians can provide product-related technical support for any service or program in your system.
This includes providing in-depth product information and helping with any malfunctions that may be slowing you down.
7. Employee Education
A complicated technical issue might require remote access to fix, but small business owners might be surprised at how many problems can be resolved with a little know-how.
This is another of the main benefits of getting remote IT support: gaining a new way to educate employees on basic technical issues they may encounter.
8. System Monitoring
A quality remote tech support company will always be on alert for possible IT issues, misconfigurations, or security threats that may affect your system.
This type of ongoing monitoring helps protect your IT infrastructure, but it also helps you detect system performance issues, network usage, and other irregularities that may cost you time and money.
In the COVID era, you won’t have technicians coming into your office, meaning that you’ll need to handle some tasks, such as maintenance, remotely.
Technicians can check up on your system at regular intervals and ensure everything’s running as it should, with few additional costs to what you’re currently paying for technical support.
9. 24/7 Support
There are many benefits of remote IT service, and one that can’t be forgotten is the 24/7, around-the-clock access it provides.
With remote IT, you’ll have an easy way to access support teams, review possible software solutions, and resolve issues quickly, no matter what time of day it is.
Of all the remote services offered, this always-on access provides a big boost to problem-resolution efficiency.
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Enjoy the Benefits of Remote IT Support With a Trusted Partner
There are plenty of benefits to remote IT support, not the least of which is the myriad ways it makes IT management simple.
We recommend that business owners take stock of their systems and spend some time reviewing each support offer given by potential IT vendors.
When you find a managed service provider whose services fit your needs, you’d be surprised at how easy it is to set up a remote IT tech support solution in your business.
As a leading managed service provider in New York City since 1992, Power Consulting provides the services you need to enjoy the many benefits of getting remote IT support.
We understand the needs of businesses like yours that rely on fully remote or hybrid working environments, and we tailor our services to ensure you receive the dependable support you deserve.
For more information on how we can deliver the benefits of remote IT support to your environment, contact us today to schedule a consultation with our team.
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