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Experienced Technical Support Specialist – based locally in NYC (Tier 2)

Experienced Technical Support Specialist – based locally in NYC (Tier 2)

Power Consulting Group, Inc. 127 West 26th Street, New York, NY 10001
Temporarily remote | $50,000 – $80,000 a year – Full-time

Full Job Description


● Client Support/Customer Service
● Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
● Documentation

CANDIDATE: IT problem solver with 3+ years professional experience


● Highly proficient in Windows & Mac support and troubleshooting
● IP networking fundamentals and troubleshooting
● LAN/WAN troubleshooting
● MS Office/Office 365 support and troubleshooting
● Desktop/Laptop hardware troubleshooting
● MS Active Directory/Domain basics
● MS Windows Server environment basics
● MS Exchange/Office 365 administration basics
● iOS & Android device support and troubleshooting


● Superior verbal and written communication skills
● Top-class customer service skills
● Excellent documentation, reporting, and planning skills
● Conscientious, detail-oriented, thorough, and consistent
● Professional demeanor and appearance; punctual, team player
● Outstanding people skills
● Ambition and passion for learning and teaching


● Autotask
● Kaseya
● SonicWall

Job Type: Full-time

Pay: $50,000.00 – $80,000.00 per year DOE

Job Type: Full-time

Pay: $50,000.00 – $80,000.00 per year

● 401(k) matching
● Dental insurance
● Health insurance
● Paid time off
● Professional development assistance
● Referral program
● Vision insurance

● 8 hour shift

Application Question(s):
● Desired Salary?

● High school or equivalent (Preferred)

● Professional IT: 3 years (Required)
● MSP: 1 year (Required)

Work Location:
● One location

Work Remotely:
● Temporarily due to COVID-19

Company Overview

The employing firm is a Manhattan-based IT Managed Services provider, servicing the financial, legal, education and non-profit business sectors. In this competitive marketplace, the firm stands apart for its values of high communication, fanatical service and customer care. This is reflected in our staff, who are chosen for these qualities in addition to their first rate technical and business skills. In an increasingly commoditized and competitive field, the firm is a market leader, the first IT Managed services provider to include complete IT Management, strategy and recommendations in its basic business offering. Consequently, the firm can charge a premium for its services, and continues to move up market to focus on clients with growing business that require true IT leadership and guidance.

The firm has invested heavily in its cloud presence, with redundant data centers outside of New York. It has 20+ employees at offices located in Chelsea. We are an intensely data-driven business, and continually measure performance and customer satisfaction. We also measure company and employee performance regularly against best-in-class industry metrics.

The firm has, in the 25 years since incorporating, developed a deep base of referrals with Metro New York business. We also provide services to clients in multiple cities across the US and internationally. We have a 24/7 overseas Network Operations Center.