Experienced Technical Support Specialist – fulltime remote (Tier 2)
Power Consulting Group, Inc.
Remote
Full-time
Job details
Job Type
Full-time
Qualifications
-
US work authorization (Required)
Benefits
*Pulled from the full job description
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Full Job Description
RESPONSIBILITIES:
- Client Support/Customer Service
- Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
- Documentation
CANDIDATE: IT problem solver with 3+ years professional experience
REQUIRED TECHNICAL SKILLS:
- Highly proficient in Windows & Mac support and troubleshooting
- IP networking fundamentals and troubleshooting
- LAN/WAN troubleshooting
- MS Office/Office 365 support and troubleshooting
- Desktop/Laptop hardware troubleshooting
- MS Active Directory/Domain basics
- MS Windows Server environment basics
- MS Exchange/Office 365 administration basics
- iOS & Android device support and troubleshooting
REQUIRED PROFESSIONAL SKILLS:
- Superior verbal and written communication skills
- Top-class customer service skills
- Excellent documentation, reporting, and planning skills
- Conscientious, detail-oriented, thorough, and consistent
- Professional demeanor and appearance; punctual, team player
- Outstanding people skills
- Ambition and passion for learning and teaching
PREFERRED EXPERIENCE WITH:
- Autotask
- Kaseya
- SonicWall
Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year DOE
Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Desired Salary?
Experience:
- Professional IT: 3 years (Required)
- MSP: 1 year (Required)
- Apple Macintosh troubleshooting: 1 year (Required)
- O365 Administration: 1 year (Required)
Work Location: Remote