Helpdesk Support – Tier 1/Dispatcher
Power Consulting Group, Inc.
New York, NY 10001
Full-time
Job details
Job Type
Full-time
Qualifications
-
Help desk: 1 year (Required)
-
Windows: 1 year (Required)
-
US work authorization (Required)
Benefits
*Pulled from the full job description
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Full Job Description
RESPONSIBILITIES:
- Client Support/Customer Service
- Answering phones & dispatching support requests
- Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
- Documentation
CANDIDATE: Clear communicator with minimum 1 year of professional IT experience
REQUIRED TECHNICAL SKILLS:
- Experienced in both Windows & Mac support and troubleshooting
- iOS & Android device support and troubleshooting
- MS Office/Office 365 support and troubleshooting
- Desktop/Laptop hardware troubleshooting
- MS Active Directory/Domain basics
- MS Windows Server environment basics
- MS Exchange/Office 365 administration basics
PREFERRED TECHNICAL SKILLS:
- IP networking fundamentals and troubleshooting
- LAN/WAN troubleshooting
REQUIRED PROFESSIONAL SKILLS:
- Superior verbal and written communication skills
- Excellent documentation, reporting, and planning skills
- Conscientious, detail-oriented, thorough, and consistent
- Professional demeanor and appearance; punctual, team player
- Outstanding people skills
- Ambition and passion for learning and teaching
PREFERRED EXPERIENCE WITH:
- Autotask
- Kaseya
- SonicWall
Job Type: Full-time
Pay: $45,000.00 – $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Work Location: One location